Subject: Tech Support Candidate - samson savi
From: samson savi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 00:47:43 -0400

| | Tech Support Test

Name | samson savi
E-mail | [email-masked]
Phone Number | (91) 7558866879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | south delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | east waterfalls | administrator | still working | 35k
Previous Employer 1 | joyalukkas | sales coordinator | 2015 | 30k
Previous Employer 2 | evangelsoft | software engineer | 2012 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, i will check the internet connection on my computer if the connection is okay then i will check the  address what I have typed in the search bar because if some spelling mistakes is there the page will not be opened. if both the above cases are okey the website should open through the browser. in another case the browser setting should be correct then only any webaddress will open through that browser so I will go through the settings also.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | both bluetooth option in both device should be on, then one should be the receiver and another should be the sender so in here the speaker is the receiver and the phone is the sender so I will search the Bluetooth name of my speaker in my phone Bluetooth search option once I find the name I will connect it directly it will ask for some permission to give after granting the permission the speaker will be connected
What according to you makes you a good candidate for customer service or technical support job? | i like to study about the mistake and rectify it quickly and also i like to explain it in a detailed way to other till they understand what was the problem and how to make it correct for this process it need high patients and focus. I belive i can handle both.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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