Subject: Tech Support Candidate - Sachin Baleliya
From: Sachin Baleliya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 18:26:56 -0400

| | Tech Support Test

Name | Sachin Baleliya
E-mail | [email-masked]
Phone Number | (+91) 8141123105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajkot 360003 Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stp web hosting | T2 support | May 31 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check it's DNS entries. If it's correct then I'll check for website status at sever level if it was stopped. If website giving error then I'll check content of website on hosting panel if it's all good then website should work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Setting - blootooth - on
Speaker blootooth should be on
Paired both the devices.

What according to you makes you a good candidate for customer service or technical support job? | I have a good technical and sales level experience with worldwide clients. I have passed 2 years with this work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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