Subject: Tech Support Candidate - Abhishek Kumar Abhishek
From: Abhishek Kumar Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 11:09:17 -0400

Tech Support
Test

Name

Abhishek
Kumar Abhishek

E-mail

[email-masked]

Phone Number

(201017) 9540195011

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Service desk analyst

7
/05/2021

17000

Previous Employer 1

Onnix Pvt Ltd

Field
engineer

Previous Employer 2

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Will
try to open it in a fresh browser, and check if it is working or not.

2. If not working try with different browsers.

3. Will try to check if other websites is opening or it is issue with same
website.

4. Will try to clear the  cookies and cache memory and will try again.

5. Check if the website is correct or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the bluetooth speaker, switch the
bluetooth settings in phone, search for new pairing. Then the new device will
appear , click it and try to test.

What according to
you makes you a good candidate for customer service or technical support
job?

I have a experience of working on this profile, working on the
customer support profile will help to get the knowledge of new issues and will
be able to get some new technique to work on system.

We will be the front face of companies.

On a scale of 1 - 5
please rate your fluency in spoken English

4