Subject: Re: Tech Support Candidate - Shailendra Goswami
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Mar 2021 06:48:13 -0700 (MST)

His Spoken is good. 
He is not working currently can relocate in 3-4 days, Currently he is in Indore. 
Having technical experience too. 
His Last Salary was 27500/- 
Expectation are as per company norms 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Mar 17, 2021, at 2:43 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shailendra Goswami < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 March 2021 at 1:31 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shailendra Goswami 

	

	
	
			Tech Support Test 
		
	Name 	Shailendra Goswami 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9560898079 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 12 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance CRM services 	technical support executive 	27/02/2021 	23500 
Previous Employer 1 	HDB financial services 	Operation Executive 	15/09/2019 	18000 
Previous Employer 2 	Convergys India 	Customer support Executive 	04/02/2019 	18500 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check the internet connection. 
2. Recheck the website address. 
3. Try to open the website in secure mode. 
4. I will try to open website in different browser. 
5. I will check the error and check if the firewall policies are allowing the website content. 
6. If permitted, I will try to turn off Proxy server or Firewall. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power on Speaker and select connectivity through Bluetooth. 
2. Turn on Bluetooth function in Mobile Phone and search for available devices. 
3. Select the Speaker to connect through Bluetooth in available devices option and click on pair. 
4. Once the pairing is complete, you can use Speaker for Mobile Phone audio. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have more then 6 years experience in customer service industry for domestic as well as international customers. 
I have experience of handling customer's various queries over Email, Chat, Voice and through ticketing tool. Besides I have work experience of Technical support in all communication format for Microsoft cloud services. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4