Subject: Re: Tech Support Candidate - Rohit Tiwari Rohit
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Mar 2021 06:35:39 -0700 (MST)

Rohit Tiwari Rohit 9643211700 1st Round Laxmi Nagar Immediate 32000/- 30% hike 

Already shared is details with you previously 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Mar 17, 2021, at 6:38 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Rohit Tiwari Rohit < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 3 March 2021 at 12:55 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rohit Tiwari Rohit 

	

	
	
			Tech Support Test 
		
	Name 	Rohit Tiwari Rohit 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9643211700 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Nirman vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Horizon tech services 	Senior technical support Associate 	26th Nov 2019 	32000 
Previous Employer 1 	United Health Group 	Claims Associate 	28th Oct 	13500 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Clear browser cache, history and cookies 
Reset Chrome browser settings 
Reset Wi-Fi Modem 
Restart DNS client 
Change IPv4 DNS Address 
Disable "Experimental QUIC protocol" flag 
Changing maximum allowed TLS version 
Reset the Chrome profile Sync 
Remove browser extension from Chrome 
Reset TCP/IP 
Scan your device for malware 
Reinstall Chrome 
Install another web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra. Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5