Subject: Tech Support Candidate - Dipanshu Gupta
From: Dipanshu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 09:22:33 -0400

| | Tech Support Test

Name | Dipanshu Gupta
E-mail | [email-masked]
Phone Number | (+91) 9957578048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 53
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Noon.com | CSE | Currently working | 24k
Previous Employer 1 | DataInc | US IT recruiter | July 2020 | 20k
Previous Employer 2 | Tech Mahindra | Senior CSE | December 2019 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will prefer clearing the cache of the browser and if is doesn't work then I will clear all the browser history and data.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings or form the notification bar we can long press and hold the bluetooth toggle to get into the bluetooth setting then turn it on and then pair the spreaker to the phone.
What according to you makes you a good candidate for customer service or technical support job? | To be calm in every situation as we get many kind of customers and all are not same and sometimes customers are irritated because of our services and policies, so they sometime abuse us and at that situation we must be calm and listen to the concern of the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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