Subject: Tech Support Candidate - Atique Raza
From: Atique Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 05:39:12 -0400

| | Tech Support Test

Name | Atique Raza
E-mail | [email-masked]
Phone Number | (+91) 9262300719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahlolpur Sector 65 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | 24/7 Customer private limited | Digital interaction executive | 31st December 2020 | 16k
Previous Employer 2 | Conneqt business solutions | Sr. Customer support executive | 6th Jan 2020 | 14K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the error message and according to that, I will go for next steps, If adress is not reachable or website is not opening. I will check Internet cable and NIC port. If not resolved I will open command prompt and I will run Ping command as ping www.ndtv.com and as per result, I will go for next steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on the bluetooth speaker and Bluetooth in your phone.
After that search the device, once you found correct device name then pair the device.
Once it will be paired you will hear a voice from your bluetooth speaker. The device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have and experience of 2 years in MNC and domestic companies. I have very good analytical and communication skills. I have very good knowledge of networking, installation, configuration the devices and IP Addressing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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