Subject: Arabic Language Test - Hamoody Al Sharif
From: Hamoody Al Sharif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 05:38:31 -0400

| | Foreign Language Screening Test

Name | Hamoody Al Sharif    /  (91) 6361127169    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Xyz,
We heartily apologise for the inconvenience. We would also like to assure you that this is not the experience we envisioned for you and will check with our delivery partner. We will get back to you with the details soon.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abc,
Thank you for shopping with us. Please be assured that this is not the experience we wanted for you. We will send our executive within the next 24-48 hours to pick up the item you want to exchange. Please let us know if you have anything else we can help you with.
Thank you.

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