Subject: Tech Support Candidate - Akshita Yadav
From: Akshita Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 05:36:01 -0400

| | Tech Support Test

Name | Akshita Yadav
E-mail | [email-masked]
Phone Number | (91) 9003713802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 16 A
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen Kumar LLC | Sr. Executive | 10-04-2021 | 32400
Previous Employer 1 | Teleperformance | Technical Support Exeutive | 30-06-2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check if internet connection is working
- Check if website is blocked by firewall or other computer security services
- Clear cache and cookies and relaunch browser
- Check if the website is down for everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on device's Bluetooth
- Check if phone is visible to all devices
- Select speaker name and pair

What according to you makes you a good candidate for customer service or technical support job?

- Formal education about IT
- Prior experience in technical support
- Excellent communication skills
- Personal inclination towards technology

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |