Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 05:03:11 -0400

| | Tech Support Test

Name | Abhishek Mishra
E-mail | [email-masked]
Phone Number | (+91) 9648502987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajiv chauk
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Pixeleto Design Agency | Jr software developer | 30-11-2020 | 18000
Previous Employer 2 | Azine technology | Software trainee | 07-01-2020 | 14000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check Internet connection
2- Troubleshooting network
3- Check browser (If site is blocked in your browser)
4- Clear the cache
5- Check all cookies are accepted
6- Check website domain in Google
7- Try to open with Personal browser
8- Open with different browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- On bluetooth speaker
2- On your mobile phone bluetooth
3- Search in your phone ,name of your speaker.
4- If you can't see your seapker name in your device , first refresh , Check in your phone "visibility is on".
5- After seeing  speaker name in your device pair your device with your speaker
6- After pairing you able to connect your mobile phone with your speaker

What according to you makes you a good candidate for customer service or technical support job? | In my previous experience, I was communicate with my clients in skype and Google meet, every Friday and Saturday. Understand the requirements of my clients in depth and point to point.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |