Subject: Tech Support Candidate - Mr Ashwin kashyap
From: Mr Ashwin kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 04:48:31 -0400

| | Tech Support Test

Name | Mr Ashwin kashyap
E-mail | [email-masked]
Phone Number | (91) 8073875276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ram murthy nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jabez ltd | Quality Associate | October 2020 |
Previous Employer 1 | Abbey healthcare ltd | Quality Associate | October 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check whether internet is on in the system.
Step 2: Check whether internet is working or not?
Step 3: Updation of browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the bluetooth in bluetooth speaker
Step 2: Open bluetooth option in phone.
Step 3: Search for the bluetooth speaker name in visible option.
Step 4: Connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

A candidate who collects all the information about the problem.
One who listens the customer complaibts carefully and answers all his problems.
Communication skills and problem solving technique.
Technically strong about the process.
Understanding the business problem and answering complex questions.
Patience towards unhappy customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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