Subject: Tech Support Candidate - Shailendra Goswami
From: Shailendra Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 04:01:32 -0400

Tech Support
Test

Name

Shailendra
Goswami

E-mail

[email-masked]

Phone Number

(91) 9560898079

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 12

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance CRM services

technical support
executive

27/02/2021

23500

Previous Employer 1

HDB financial services

Operation
Executive

15/09/2019

18000

Previous Employer 2

Convergys India

Customer
support Executive

04/02/2019

18500

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check the internet connection.

2. Recheck the website address.

3. Try to open the website in secure mode.

4. I will try to open website in different browser.

5. I will check the error and check if the firewall policies are allowing the
website content.

6. If permitted, I will try to turn off Proxy server or Firewall.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on Speaker and select connectivity through
Bluetooth.

2. Turn on Bluetooth function in Mobile Phone and search for available
devices.

3. Select the Speaker to connect through Bluetooth in available devices option
and click on pair.

4. Once the pairing is complete, you can use Speaker for Mobile Phone
audio.

What according to you makes you a good candidate
for customer service or technical support job?

I have
more then 6 years experience in customer service industry for domestic as well
as international customers.

I have experience of handling customer's various queries over Email, Chat, Voice
and through ticketing tool. Besides I have work experience of Technical support
in all communication format for Microsoft cloud services.

On a
scale of 1 - 5 please rate your fluency in spoken English

4