Subject: Tech Support Candidate - Asif Bhat
From: Asif Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:51:01 -0400

| | Tech Support Test

Name | Asif Bhat
E-mail | [email-masked]
Phone Number | (+91) 7006950832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgoan, DLF Phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
ERP Implementation & Suppport

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Go ExaltSystem LLC | Technical Support Associate | 25/02/2021 | 23000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First , i will check my data connection ,is it on or off .

Then i will try to open another website on the same browser but in different Tab ,if that website loads that means browser doesn't have any issue  , then i will clear the HISTORY ,CACHE & COOKIES and EVERYTHING else

& if error occurs ,that means I need to change try some other browser ..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Turn-On Bluetooth speaker .
2- Open the Setting App of Mobile phone .
3- Click on Bluetooth & Keep it over ON mode .
4 - Make sure we keep It Visible for other Devices .
5 - When the name of Bluetooth speaker pops up in the search window ,click on it ..

*******

We can also simply click over the bluetooth icon in TASK BAR of mobile phone ,that will lead us to the bluetooth settings directly ..

What according to you makes you a good candidate for customer service or technical support job? | I'm a self-motivated guy with better emotional intelligence and great analytics ,so these make it easy for me to embrace the needs of clients and i solve the technical issues with outmost honesty ..I believe in LAST i:e LISTEN to the Client ,ACKNOWLEDGE the Issue ,SOLVE the Problem and Thank him in the end
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |