Subject: Tech Support Candidate - Aritro Ghosh
From: Aritro Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:47:02 -0400

Tech Support
Test

Name

Aritro
Ghosh

E-mail

[email-masked]

Phone Number

(91) 7979887930

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we check what kind of error it is. If it's
says page not found error or network error . Then we check our internet
connection. If it's show any specific error than check the verious settings in
IE. In general we need to start with basic troubleshooting steps.

1. Delete the browser cookies, add and remove the websites from Trusted site or
restricted sites.  If it's shows any certificate error than need to add the
certificate in content tab or need to clear SSL state. If is connection error
need to check the proxy settings in connection tab (lan settings). If it's show
TLS error than need to check security option under Advance tab, should be
selected TLS 1.0, TLS 1.1 and TLS 1.2. if the same issue than restore the
advance settings and at last reset the internet explorer.

Also have to check the compatibility of browser.  It might doesn't support IE
but support Google Chrome.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth of phone and speaker. In phone click on bluetooth scan and wait until
it's complete the scan. Once scan done select the speaker and click to pair.
Once paired it will ask to allow to access some applications like call contacts
ect.  After this it's ready to use.

What according to
you makes you a good candidate for customer service or technical support
job?

As a customer support Engineer have to be polite, good
listener,  do not say no directly , understand the customer exact issue, have
to probe relevant question. Gather as much as required information.

On a scale of 1 - 5 please rate your fluency in spoken
English

4