Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:44:24 -0400

Tech Support
Test

Name

Shubham
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8700056945

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Knowledge of windows server

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Analyst

31st March

23k

Previous Employer 1

Evision Technoserve

Desktop support
Engineer

Jan 2019

12k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. First of all i will check
the Internet Connection.

2. Need to check the TCP/IP settings.

3. Then check the Proxy setting.

4. Check if the website might be blocked.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch On the speaker and Bluetooth of the
Mobile Phone.

2. Then search for the device with the device name.

3. Select the device and connect.

4. Make the pair with correct pair code with the speaker from mobile phone.

5. And finally it got connected.

What according to
you makes you a good candidate for customer service or technical support
job?

1. To provide the best service delivery and satisfied the
customer with the best solution.

2. The way to interacting with the customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4