Subject: Tech Support Candidate - Santosh Kumar Sharma
From: Santosh Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:42:16 -0400

| | Tech Support Test

Name | Santosh Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 8360665471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PNJ Sharptech Computing Service | Team Lead(Tech) | 17 April 2021 | 51500
Previous Employer 1 | Incore Infotech | SME | July 22, 2016 | 41000
Previous Employer 2 | innovation research pvt ltd | SME | Nov 10, 2015 | 38000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check internet is working or not.
2. Will check other websites are opening or not
3. Will check by clearing cache and cookies
4. Will check if the site is not blocked by host file.
5. Will check If site is opening in other browser
6. Will check browser is updated or not
7. Will check site is not blocked by anti virus or firewall
6. Will check if customer is using any proxy settings
7. Will reinstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First Turn on the speaker and get it into pairing mode.
2. Check the manual as well that turning on the speaker will get it into pairing mode or there is specified steps
3. Once speaker is in pairing mode turn on the blutooth on you phone.
4 On phone it will show the available devices to pair.
5. Press on the speaker name and it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have experience of 9+ years in customer service and in technical support. Quickly able to understand and probe the issue. Ask specific questions to quickly resolve the problem in hand.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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