Subject: Tech Support Candidate - Ritu Kumaria
From: Ritu Kumaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:40:28 -0400

| | Tech Support Test

Name | Ritu Kumaria
E-mail | [email-masked]
Phone Number | (091) 9667559901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Ltd | Senior Process Associate | Jan 15 2020 | 30000
Previous Employer 1 | Encore Capital Ltd | Account manager | August 2019 | 23000
Previous Employer 2 | Convergys | Senior Technical support officer | Dec 31 2015 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will try to find the cause of the issue by open a new tab and check to see if I can load another website or not.
If I will be able to open another site, it means there is an issue with the particular website.
If I won't be able to open another site, I will launch another browser and try to open the site I am facing issues with.
If the site works in another browser, it means there is an issue with previous browser.
If the site doesn't work in another browser also, this may be a problem with my internet connection.
So I will check the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, I will swipe down from the top of the screen.
Touch and hold Bluetooth icon.
Tap on "Pair New Device" option or "Available Devices" option.
Tap the name of the Bluetooth speaker to pair with my mobile phone.
Then I will follow the instructions given to complete the pairing the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I think my experience makes me a good candidate for customer service because you can always have a better trust to someone who has experience of doing something. Also, my attitude will be the key as a person with positive personality will always be a good factor to any job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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