Subject: Tech Support Candidate - Mashood Shahid
From: Mashood Shahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:28:36 -0400

| | Tech Support Test

Name | Mashood Shahid
E-mail | [email-masked]
Phone Number | (+91) 9704968790
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | banglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Specialist | 5th March 2021 | 44000
Previous Employer 1 | HPE | Technical Rep IV | done | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Error? Please be specific of the error message.
The below scenarios may be the cause:
1. The site might be down from ndtv side
2. PC Not connected to Internet
3. Website is blocked in the company
4. Website is not reachable due to proxy or VPn
5. Can be a browser issue
6. Not allowed to access internet sites (Just intranet)
7. User is not added to internet group in AD
8. Can be due to DNS :D and So on

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on both phone and speaker
2. Find bluetooth name on Phone
3 Click on connect or pair

What according to you makes you a good candidate for customer service or technical support job?

stared as L1, was part of Service Desk. Worked as L2 Major Incident Manger, Remote Desktop- L2, was part of Procurement team, Asset Management team,
Pro-active monitoring team.
Good knowledge of Networks- Routers, swithes.
Had a computer since my 3rd grade, operated on windows 95, 98, vista, 7, 10.
Played with Linux as well- Ubuntu, mint

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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