Subject: Tech Support Candidate - Ritu Bisht Ritu
From: Ritu Bisht Ritu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:21:34 -0400

Tech Support
Test

Name

Ritu Bisht
Ritu

E-mail

[email-masked]

Phone Number

(911) 9759921362

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware - Basic
Active
directory

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fujitsu consulting india

Assistant technical service
engineer

17/4/2021

27k

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Firstly I will try to open the same link in a
different browser. If issues persists then I will check my LAN whether I am
connected properly or not.

2. Then i will check the url as well whether it is correct.

3. If still persists then I will check with my colleagues for the same link
whether it is getting opened in their system or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Open
Bluetooth in phone

2. Search for the device

3. Click on device name

What according to you makes you a
good candidate for customer service or technical support job?

I have good experience to deal with customers on call, chat or
email.

On a scale of 1 - 5 please rate your fluency in spoken
English

3