Subject: Tech Support Candidate - Jagadish Bhavireddy
From: Jagadish Bhavireddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:18:52 -0400

Tech Support
Test

Name

Jagadish
Bhavireddy

E-mail

[email-masked]

Phone Number

(+91) 8686656416

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Hyderabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Customer support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindrs

Subject Matter Expert

32000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Verify the internet connection on device.

Check if the website is working on other browsers and other devices.

Check if the website is working when connected to other internet connection.

Try resetting the browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on blue tooth

Select the device

Pair the device

What according to you makes you a
good candidate for customer service or technical support job?

I am patient and active listener

I will put myself in customer shoes and act accordingly

I am more empathize towards customer situation

On a scale of 1 - 5
please rate your fluency in spoken English

5