Subject: Tech Support Candidate - Inder Kumar
From: Inder Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 03:17:04 -0400

| | Tech Support Test

Name | Inder Kumar
E-mail | [email-masked]
Phone Number | (+91) 9962366251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Sr analyst | | 44000
Previous Employer 1 | Pc solution | Analyst | 2-2-2017 | 24000
Previous Employer 2 | Okaya | Engineer | 2-8-2016 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.We need clear Browser cache and Cookie's.
2.we need restart the computer if still not working need to restart the internet router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on speaker.
To mobile setting -connectivity-search speaker name and connection.

What according to you makes you a good candidate for customer service or technical support job? | Technical
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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