Subject: Trainer Candidate - Vivek Sharma
From: Vivek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 18:03:45 -0400

Tech Support
Test

Name

Vivek
Sharma

E-mail

[email-masked]

Phone Number

(0) 9667732182

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New ashoknagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl service

Associate

11/01/2021

27k

Previous Employer 1

Aegis

Associate

14/01/2020

14k

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in training?

It was
overall a good experience working with last employer i.e Exl service, there were
lot of learning theatre available and indeed a great sector where one can
enhance and blossom him/her self, and I am looking forward to carry same
momentum with my next employer.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Though every sector ,where an individual works
has some or more challenge associated with it ,but key point is " how one's
manages overall pressure and get's accustomed to particular environment for
handling any kind of pressure that comes infront of him.

Recently while working with my last employer , I faced a worrysome challenge of
working in such an environment ,when Noble COVID-19 was at it's peak ,
maintaining an overall healthy lifestyle and balancing work life balance was
most difficult task that I accomplished .

Honestly speaking it was my first night shift job and it became a gruesome task
for me to control my panic which was as result of raising cases of pandemic ,
moreover at same time ,need to focus on training and task that being aligned to
me by my Managers. But somewhere , I believe that if an particular individual
doesn't looses his cool in the most difficult of difficult situation , he/ she
can accomplish anything in his life .

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Basically , every arena of customer service deals
with convincing people , but most probably great customer service is that when
an enterprise/individual  maintains a customer satisfaction proficiency at
every stages of life .

What according to you makes you a
good candidate for this position?

Being technically strong
guided , and have a working experience in several expertise industry consisting
of technical / sales / customer service / Domain -( pricing & analysis),
Insurance - Subrogation process,) , and above of all having a perspective
towards visualising and seeing things in a different manner , Moreover , " I do
possess potential and have caliber of infusing expertise & technology , as
per requirement and market trend ".

On a scale of 1 - 5
please rate your fluency in spoken English

5