Subject: Arabic Language Test - salah munner abdo salem
From: salah munner abdo salem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 16:40:36 -0400

| | Foreign Language Screening Test

Name | salah munner abdo salem    /  (300503) 7799221830    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all I'll take the order number and check out what's the problem cauased the late of delivery and after knowing the problem, I'll send mail to customer and apologize for bad behavior of delivery guy and for late delivery too, and assure him that his case has been escalated to the concern team. After that I'll see mail to courier team explaining to them the main problem also customer's complaint against delivery guy and inform them to deliver the order as soon as possible to customer and I'll provide them the address and phone number of customer. After that I'll escalate this case to my supervisor to do the needful.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Well first I'll apologize to customer and ask customer to provide me a picture of the item he received and check it with the original item customer placed.
Also I'll escalate to supervisor or to the concern team in this case also we need to know which items are returnable and if the item can be returned I'll escalate this case to concern team who is responsible about making return.

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