Subject: Arabic Language Test - tawfiq alkumaim
From: tawfiq alkumaim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 05:04:00 -0400

| | Foreign Language Screening Test

Name | tawfiq alkumaim    /  (+91) 8570010698    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer ,

We are deeply apology for the inconveniences caused to you .

As the reference to the order ID # 9643039489.
our team has already raised a request to the relevant department to look to your case in urgent manner . the delivery  guy will be asked a clear explanation about his manner and will be deal  with him according to our the company rules and policies .

our team has put your case in the top prior list and we will be back to you within 24 hours with the order delivery .

thanks and regards
BABYSHOP TEAM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer ,

we express our apology for the unwanted sitution caused to

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