Subject: Arabic Language Test - Altayeb ahmed Alawad ahmed
From: Altayeb ahmed Alawad ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Mar 2021 13:23:07 -0400

| | Foreign Language Screening Test

Name | Altayeb ahmed Alawad ahmed    /  (+91) 7737683209    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Letter of apology
Dear customer, the purpose of this letter is to convey to you my sincere apologies for any inconvenience that you may have faced in the last month regarding the delay. We continue to commit to reaching your expectations. Once again, allow me to offer my apologies for this matter, and I wish that such a thing will not happen.  This again in the future.

With my sincerity, the
#babysope team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

A letter of apology to our valued customers.
Peace, mercy and blessings of God.
Babyshop expresses its appreciation and respect to all of you without exception.
In the recent period, many orders have been delayed
We had questions about the delay so we had some problems
Secondly, praise be to God, work pressure and pressure are very severe.
Third, we pledge, God willing, to deliver delivery as soon as possible
This is why we stress your understanding and our apology we repeat to you
Greetings to all of you

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