Subject: Arabic Language Test - Muntazir Husain
From: Muntazir Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Mar 2021 05:50:06 -0400

| | Foreign Language Screening Test

Name | Muntazir Husain     /  (835241) 7209914085    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First I want to apologize to you from my team, and I  will try to deliver your order in next 24 hours, othewise you can cancel your order, and courier Will refund your money, and will not give you change for complain next time.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi, dear I am extremely sorry for this kind of behavior from my team worker, and you have right to exchange your oder,so don't worry my dear, my team will re-send your chosen Colour,and you will not be able to complain in next time .

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