Subject: Arabic Language Test - Muhiyudheen Shammas
From: Muhiyudheen Shammas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Mar 2021 11:00:59 -0400

Foreign Language
Screening Test

Name

Muhiyudheen
Shammas    /  (+91) 8891596540    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi, Mr......

Sorry for the inconvenience caused for, its our duty to fulfill our customer
requirements and we were working hard to fulfill the customers dreams and
ambitions,anyway somehow we were responsible for the issue, and we were not
happy about the issue, we were escalating the issue with responsible
authorities, and we assure you to deliver the product by tomorrow, and we offer
you a 30% off in your next order, hope you will understand the issue and
responds to us and feel free to get in touch with us

have a nice day

regards....

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,
Mr......

We are really sorry to hear such a incident from us, and we were not supposed
behave like this,we were deeply apologize for the inconvenience caused to you,
and we assure you to that there will be not such incident from us in the future,
and our customer related officer will be calling you regarding the issue, and we
were deeply sorry for the inconvenience caused for you, hope you will understand
the situation, and we were assure you the finest shopping experience in the
future

regards....