Subject: Arabic Language Test - Tawfiq Alkumaim
From: Tawfiq Alkumaim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 15:32:16 -0500

| | Foreign Language Screening Test

Name | Tawfiq Alkumaim     /  (91) 8570010698    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We  thankfull to you for  emailing us  , we express our sincere apologize  for the inconvenience caused to you.

We will make it sure to put  this issue in prior list and the necessary action will be taken against the courior guy according to the company policy.

With the same reference to your order #9643039489. Our team  already  request to the concerned  team to deliver your order on priority basis, Kindly  allow us one working day we will notify you and  order delivery.

We thenk you for your understanding and patience .

Thanks and regards
BABYSHOP TEAM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer

We genuinely concerned about  the inconveniences caused to you and not meet your expectations from  customer care team.

With reference  order #9643039489. we are going to make it sure to exchange the wrong item which you received . Our courier team will pick the item and deliver the expected one within 1-2 working days .

Thanking  you for your patience .

Thanks and regards
BABYSHOP TEAM

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