Subject: Dutch Language Test - AKASH NEGI
From: AKASH NEGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 06:34:18 -0500

Foreign Language
Screening Test

Name

AKASH
NEGI    /  (110046) 9315118962    / [email-masked]

Whats your first language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear (Name),

Thank you for your email. We take customer satisfaction very seriously and we're
really sorry to hear about the negative experience you had to face during the
course of your order.

First, i would like to apologize on behalf of the courier guy, we'll make sure
that something like this doesn't happen again. I understand how frustrating it
might be to not receive your order in time.

I've tracked your package and it's currently on it's way. If you'd like to keep
track of your package's status, you can visit this link: (link)

Please contact me directly if your package has not arrived by [date] by
responding to this message.

Alternatively, you can call me directly at 0099009900

Once again, I sincerely apologize for the inconvenience.

Best,

Akash Negi.

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Name,

I am so sorry to hear that your experience with our company has not met your
expectations.

Customer satisfaction is our top priority, and I am truly sorry that wasn't
demonstrated to you. I understand how upset you must have been when you
discovered that our shipping office sent you the wrong order. We are also very
sorry for the destabilizing encounters you had to face from our support team.

Please accept our apology for the inconvenience we caused you. As a compensation
we would like to give you a 15% discount on your next order.

Our aspiration is to keep you as one of our most valued customers, and we hope
to serve you better in subsequent times.

Best,

Akash Negi.

Customer Service Representative