Subject: Arabic Language Test - SHAFEEK RAHMAN K
From: SHAFEEK RAHMAN K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 03:28:58 -0500

| | Foreign Language Screening Test

Name | SHAFEEK RAHMAN K    /  (9605599565) 9605599565    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, This is Shafeek from babshop.com customer support team.
Customers are our first concern. I apologize for the inconvenience you faced.Unfortunately, our shipping team has faced some technical issues and you will be reviving the item on Wednesday.
If you wish to cancel the order and receive a refund, lease notify us  by telephone,at 999999999 .
Appreciate you for raising the  misconduct from our  shipping team. We apologize and will forward your compliance to the higher level team. Our representative will connect you within  12 hours regarding the same.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, This is Shafeek from babshop.com customer support team.
Customers are our first concern. I apologize for the inconvenience you faced. We will raise a ticket on the same order id and team will connect you soon. Appreciate you for raising the  misconduct from our  shipping team. We apologize and will forward your compliance to the higher level team. Our representative will connect you within  12 hours regarding the same.
Thank you

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