Subject: Tech Support Candidate - Premkumar N
From: Premkumar N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 13:15:40 -0500

| | Tech Support Test

Name | Premkumar N
E-mail | [email-masked]
Phone Number | (91) 9591032932
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Salesforce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant Technology Solutions | Systems Engineer | 17/03/2021 | 35093
Previous Employer 1 | Wipro | Quality Executive | 23/05/2019 | 17000
Previous Employer 2 | Infosys | Process Executive | 04/12/2018 | 16000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if I have a working connection.
2. will check if my proxy is enabled and will enable or disable and try again.
3. I will use 'ping' www.ndtv.com and check if there's any packet loss.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the bluetooth connection on phone.
2. Power ON and Turn on bluetooth device on the speaker.
3. Check for the bluetooth device on the phone and click 'connect'.

What according to you makes you a good candidate for customer service or technical support job?

1. I have 3 years and 3 months of experience into customer service and technical support.
2. I understand the customer's stated and unstated needs through the conversation.
3. I take ownership of customer's concern and assure them.
4. I also have experience in Technical Support and troubleshooting. I am a problem solver, so I would dive into the issue to bring a solution.
5. I can get into customer's shoes and work on their concern so that customer is very satisfied.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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