Subject: Spanish Language Test - Priyanka Thakur
From: Priyanka Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 11:47:25 -0500

| | Foreign Language Screening Test

Name | Priyanka Thakur    /  (0120) 4186771    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings for the day.
We sincerely apologize for the inconvenience and would like to work with you to resolve the issue.
We have checked with our delivery team and have realised that the package has been sent as per our timeline and it has also arrived at the nearest delivery hub. The delivery instructions were not specified ( for Thursday) and they were unable to make changes at their end. For the security and timeline purposes all specific delivery instructions need to go from our customer support team to them.

We understand that it has resulted in slight delay and dissatisfaction with us and would like to apologize for the same. We can assure you that by tomorrow the package will be delivered at the mentioned address. We appreciate your support and regret the inconvenience.

Thanks & Regards,
Babyshop customer support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings for the day.
We understand that a trouser was purchased in a different color and the product received by you is completely different color. We have checked our records and have not been able to locate any order with the given order id. Please note our order begins with BS follwed by 8 digits.
We have also found that you have mentioned Amazon shopping website and would like to provide you with their customer support team's id which is available on internet as well.
The email id is [email-masked]

We would like to inform you that same product is also available in the mentioned color at our website and we have an offer of 10% discount on the same. Please let us know if you are interested in purchasing the product from our site. We can arrange a call back from our executive to assist you for the same.

Thank you for choosing Babyshop. We are striving to provide best customer experience to our shoppers.

Thanks & Regards,
Babyshop customer support team

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