Subject: Arabic Language Test - marwan altamimi
From: marwan altamimi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 08:15:12 -0500

| | Foreign Language Screening Test

Name | marwan altamimi    /  (77) 02658005    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mister ...

We would like to apologize for the inconvenience caused to you

I assure you that I have checked the shipment number 9643039489 and contacted the shipping company

We assure you that we are keen to ensure that your shipment arrives as soon as possible, and we will endeavor to deliver your shipment within 24 hours.

Thank you, and we apologize again for inconveniencing you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mister ...

We would like to apologize for the inconvenience caused to you

I assure you that I have checked shipment number 9643039489 and contacted the shipping company

Your item will be replaced and compensated for time and misunderstanding within 48 hours maximum

Thank you, and we apologize again for inconveniencing you

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