Subject: Fwd: Arabic Language Test - Mohamed Ajmal
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Fri, 12 Mar 2021 02:08:38 -0700 (MST)

Hi Seeta, 

Please evaluate his written and spoken english for Landmark 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Mar, 2021, at 13:35, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohamed Ajmal / (679357) 7012861445 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear esteemed customer, 
Thanks for your email to notify us of the difficulties you have been experiencing with our courier guy recently. 
We are very sorry for such destabilizing encounters you have been faced with.In baby shop.com,one of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable. 
I have discussed with our Regional head of courier service and he has assured to deliver you the product with in 24 hours.If he failed to do so we will make a complete refund and make a 10% discount on your next purchase. I want to use this opportunity to tell you that I am sorry for the difficulties you have encountered as a result of this problem. It is obvious from this incidence that our courier guy require needs adequate training for effective delivery. 
We request you not to raise the complaint to the ministry of consumers affairs.We are obliged to solve the problem you faced as soon as possible.Please accept our sincere apology for the difficulties we have caused you. Thank you for your understanding 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear respected customer, 
I am very sorry about the difficulty you encountered recently on receiving your last order from us.We understand your grievances on how our products and services do not meet up with your expectations. 

At baby shop.com our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. 
We will bring you in 2 days the product you ordered assuring the color that you demanded. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
It is obvious from this incidence that our support team need adequate training for effective dealing with customers.Pease accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. 

Thank you for your patronage. 

Sincerely