Subject: Arabic Language Test - Mosab Mohamed
From: Mosab Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 03:56:08 -0500

| | Foreign Language Screening Test

Name | Mosab Mohamed    /  (+918897470120) 00918897470120    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | na

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr

Thank you for sharing your feedback with us

I'm really disappointed for your experience with us , I can only imagine how you feel now

Its unacceptable to get such a poor service

please accept our sincerest apologies ,

I will personally take your complaint to the head of the department , and we will do all the necessary steps to fix this issue , and we will take action against the support team

as fast as possible we will change the trouser color to you ,

and we look forward to have the opportunity to a better experience with us in the near future

sincerely

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