Subject: Chinese Language Test - Ashutosh Sharma
From: Ashutosh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 01:33:53 -0500

| | Foreign Language Screening Test

Name | Ashutosh Sharma    /  (88594) 81958    / [email-masked]
Whats your first language | Chinese
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Good morning sir,Iam Ashutosh Sharma from x company,firstly I apologize for the delay of the delivery.sometimes delay is uncontrollable due to some transportation and customs issues. Our company is overlooked this matter and take a correct action about this. once again Iam extremely sorry for our inconvenience. Now your problem is resolved and your order is arrivingin 1 to 2 days. Thanks for giving your precious time. Thanks
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello,Good morning sir,my name is Sachin sharma from y company I really apologize or inconvenience from our side. I'll review your problem and I solved the issue of your product.now your problem is resolved and your order is delivered in next 1 to 2 days.thankyou for give me your precious time.

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