Subject: Trainer Candidate - Vikram Rathore
From: Vikram Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 00:18:28 -0500

Tech Support
Test

Name

Vikram
Rathore

E-mail

[email-masked]

Phone Number

(91) 7742296848

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

A &J technologies

Manager

Previous
Employer 1

Tech Mahindra

CommunicationTrainer

Previous
Employer 2

Convergys

Communication trainer

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

20 years,
All in international BPO's

Profile - Voice and accent trainer, process trainer, CSAT manager, soft skills
coach. Floor communication coach.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Helping candidates from tier 3 cities with accent
neutralization

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

NA

What according to you makes you a
good candidate for this position?

20 years of BPO
experience

On a scale of 1 - 5 please rate your fluency in
spoken English

5