Subject: Tech Support Candidate - Sanjeeb Chowdhury
From: Sanjeeb Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 00:01:00 -0500

| | Tech Support Test

Name | Sanjeeb Chowdhury
E-mail | [email-masked]
Phone Number | (75018) 52262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Printers, Outlook,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior Technical Support Associate | |
Previous Employer 1 | Concentrix | Advisor | 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Clear caches on the particular site.
*Check pop-up blocker to allow.
*Check upon Java-Script.
*Use an alternate browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turn on Bluetooth of both devices and allow other device to join.
*Search for nearby Bluetooth devices which Is ready to connect.
* Select the particular Bluetooth device name with which the mobile device will connect.
*confirm and connection will establish.

What according to you makes you a good candidate for customer service or technical support job?

*One should be a good listener.
* Should have the practice of being patient and take all the frustration In disguise.
*Should have good control over Command and direction.
*Should possess the ability to deal with Individual client In It's own Individual way.
*Should possess empathy and hold grip upon gaining clients trust.
*Should be able to make client understand that 'We are here to make your life stay In a better place'.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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