Subject: French Language Test - Om Jee Gautam
From: Om Jee Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 23:39:19 -0500

| | Foreign Language Screening Test

Name | Om Jee Gautam    /  (+91) 8982365765    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

I am very sorry to hear that you did not receive your package. If we are unable to find it I will, of course, issue a refund. I would like to try a few things that have successfully located packages in the past. I will initiate a trace on the package. Sometimes the package is simply there, awaiting pickup.

Please, do, ask your family and neighbors. Many lost packages were simply laid aside by a family member and then forgotten. And sometimes your delivery driver leaves it with a neighbour because s/he doesn’t want to leave it out in the weather.

Please, let me know, if anything else, I can assist you with. Feel free to contact us anytime.

Thanks and regards.
Om jee gautam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

I feel very sorry to hear the inconvenience caused to you and the customer support executive behaviour as well.

I understand your concern very well. As I can see your order no. 9643039489, I found that the colour of your trouser was other than blue. So, its not a big deal. I would request you to go on our website and just place your replacement order with the blue colour.

I feel very sorry for the support staff's unprofessional behaviour. I've raised a complaint of your concern. The related team will take actions.

Our priority is the customer satisfaction so our company doesn't entertain any such unprofessional behaviour.

Feel free to contact us anytime. Have a great day.

Thanks and regards.
Om jee gautam

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