Subject: Arabic Language Test - Arshin EA
From: Arshin EA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 13:00:58 -0500

| | Foreign Language Screening Test

Name | Arshin EA    /  (+91) 8129218129    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

We are sorry to hear about your experience with Babyshop.com was unpleasant. Upon checking on our system we can see that your order was scheduled to deliver with in 3 days from the date of order confirmation.

As you mentioned the logistic team had contacted you to give you an intimation regarding the order. We always try to deliver the product within 3 days from the order confirmation date. Sorry for the unexpected delay incurred this time due to some technical difficulties.

We can see that your product has been shipped and will be delivered with in next 24 hours and we apologize for the misbehavior you experienced from the courier agent and we will be investigating this further.

Please let us know if you require any other assistance.

Thanks & Regards,
Arshin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,

We regret to hear that you had a bad experience for your last order placed with us.

We apologize on behalf of our support team. We can see lot of transactions from your transaction history and we deem our customers as the business owners as we cannot achieve this growth without one and all of you.

Our logistic team has given warning to the delivery agent and taken necessary action to avoid such instances in future.

As a compensation for delayed delivery we have issued an account credit of 500 INR which will be reflected with in 24 hours.

Please let's know if you require any other assistance

Thanks & Regards
Arshin

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