Subject: Japanese Language Test - PRashant Pandey
From: PRashant Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 12:34:34 -0500

| | Foreign Language Screening Test

Name | PRashant Pandey    /  (+91) 8840769761    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo mam / sir

We are sorry that you are having trouble with us . It was our mistake and will short out soon . Me and my team accept their mistakes and apologize to you , we are trying to contact our courier partner so that they can delivered your order as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo Sir\ mam

We are sorry that you are having trouble with us . It was just a mistake and will be short out soon .We apologize on behalf of our support team and if any exchange police available here then your order will exchange soon . And we are contacting to  our support team so that they improve his behavior .

Thank you

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