Subject: Arabic Language Test - Ammar Asif
From: Ammar Asif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 11:30:03 -0500

| | Foreign Language Screening Test

Name | Ammar Asif    /  (+91) 7704020071    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer,

Thank you for contacting us.

We apologize for the inconvenience caused you.

Your order has already been shipped and is on its way to you. you can also track your shipment with the order id xxxxxxxxxxx on the site xxxxxx.com
I can see that the delivery of your order has been delayed due to unforeseen circumstances and it is taking longer than usual delivery time, and the shipping company has been informed to expedite the delivery as soon as possible , and our partner will contact you to arrange the delivery time.
And I am really sorry for this delay. I know you've been waiting for it. it should be with you soon.
however, your complain has been registered about the misbehave of delivery person, and necessary action will be taken against him.
we are following your case closely and we will keep you updated, once we have any update on you case.

Thanks for your cooperation and shopping with us
Do not hesitate to contact us if you have any other inquiries

Your friends
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer

Thank you for reaching out to us.

We really sorry for the inconvenience that you have experienced.

as per your concern, I am going to write a request to exchange the item on behalf of you, and our courier partner will contact you soon to collect the item and once we receive the item we will ship your product with the same color that you have ordered as soon as possible.

we apologize for the misconduct that you have experienced by one of our courier partner, we will assure you that this will never happen again in future.

feel free to contact us if needed

Your friends
Support Team

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