Subject: Arabic Language Test - Monika Mishra
From: Monika Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 11:09:16 -0500

| | Foreign Language Screening Test

Name | Monika Mishra    /  (+91) 8709678550    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Sorry for the inconvenience caused.

We understand that you are concerned regarding your order. As your order's delivery date has been delayed,we will forward this case to our concern team and update you.Rest assured we are working on it and hence request you to kindly give us 2 more Business days. We will reach out to you with an update at the earliest.

Please accept our sincere apology for the difficulties we have caused you.
Also I will make sure the issue you faced with the delivery guy is addressed at earliest
Let us know if you have any queries whatsoever.
Thanks! Hello,

Sorry for the inconvenience caused.

We understand that you are concerned regarding your order. As your order's delivery date has been delayed,we will forward this case to our concern team and update you.Rest assured we are working on it and hence request you to kindly give us 2 more Business days. We will reach out to you with an update at the earliest.

Please accept our sincere apology for the difficulties we have caused you.
Also I will make sure the issue you faced with the delivery guy is addressed at earliest
Let us know if you have any queries whatsoever.
Thanks!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I am really sorry for the inconvenience caused.

We understand that you are concerned regarding your order. This is a very rare scenario and I understand this might have irritated you but dont worry  we are working on it and hence request you to kindly give us 2 more Business days. We will reach out to you with an update at the earliest.

Please accept our sincere apology for the difficulties we have caused you.
Also I will make sure that the problem which you have faced with our company gets never repeated in future and we will check if we can provide any compensation based on this issue.
Let us know if you have any queries whatsoever.
Thanks!

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