Subject: Dutch Language Test - jatin Popli
From: jatin Popli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 10:03:01 -0500

| | Foreign Language Screening Test

Name | jatin Popli    /  (98777) 83681    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are very disappointed to learn about your experience with us. It is absolutely unacceptable to get such a poor service. I can only imagine how you feel . But  i would like to assure you that we will take all necessary step to that concern and i will personally speak with head department to look in to the matter further . We will take neccessary actions to ensure similar and situation do not occur in the future.However we would like to know how we can remedy this situation for you .and i m exmereally sorry for behalf of our coureir  guy and you will receive compensation in the next 24 hour.
And you are important customer to our company next you will receive best service form our side
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We are very disappointed to learn about your experience with us.
I m exmereally sorry on the behalf of our support services.
I will ensure you the next time we will provide you best service.
And you order also has been exchanged in 7 days.
Thank you

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