Subject: Portuguese Language Test - Ketan Chaturvedi
From: Ketan Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 09:36:59 -0500

| | Foreign Language Screening Test

Name | Ketan Chaturvedi    /  (91) 6386155211    / [email-masked]
Whats your first language | Portuguese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We apologise for the inconvenience caused to you due to the order not delivered on time, also ask an apology on behalf of the courier agent. We have checked that the order status of the order id "9643039489" is in "Out for delivery" state and will try to get it delivered as soon as possible.
Your patience is appreciated. In case of any further assistance, we are happy to hear from you.

Thanks and regards
Baby shop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We apologise for all the inconvenience caused to you and sorry for the rude behaviour of support team, we will make sure that you do not face such issues in future. Apparantly, order with id 9643039489 was delivered the same as it was placed. However, I have raised the request to get it double checked to the back end team. You'll receive an update regarding the same in 48 working hours.
We will make sure to get your concern sorted soon.

Thanks and regards
Babyshop Team

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