Subject: French Language Test - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 09:34:15 -0500

| | Foreign Language Screening Test

Name | Dinesh Kumar    /  (91) 8810377739    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear
Customer

We want to apologize for the inconvenience caused to you in the first place particularly delay in delivery even though it was promised that it will be delivered on time.

Ma'am we understand what you are going through and you have the right to cancel your product and complaint as well, however we would appreciate to allow us time to look into the matter what went wrong and what are the factors responsible behind it.
A concerned team is going to work into this and also about the bad behavior of delivery person.We would inform you as soon as possible since best services is our priority to our customers.

We appreciate your time and patience.

Best regards
Team Babyshop
Noida

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear
Customer

We want to apologize for the inconvenience caused to you regarding your order as you received a different colour. We will definitely check that for you regarding exchange as you have been our loyal customer however it also depends on company policy and product to product but rude or unprofessional behavior must not be tolerated at any cost hence we will make sure that it's taken care of at the earliest and we follow zero tolerance policy in this regard.

Ma'am we understand what you are going through and I would have felt the same way if I were in your place. You have the right to complaint as well, however we would appreciate to allow us time to look into the matter what went wrong and what are the factors responsible behind it.

A concerned team is going to work on this right away and we would inform you as soon as possible once the investigation is completed since best services is our priority to our customers.

We appreciate your time and patience.

Best regards
Team Babyshop
Noida

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