Subject: Chinese Language Test - Aditi Wadhwani
From: Aditi Wadhwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 09:18:24 -0500

| | Foreign Language Screening Test

Name | Aditi Wadhwani    /  (+91) 9121866539    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening mam,
I'm sorry that you've had to deal with this situation. I apologize that we failed to deliver it on time and you've had to deal with the outcome.I had a conversation with the department regarding this situation you will receive your order within 12hrs and with that we will attach a coupon of 200/- off which you can avail next time when you shop with us.
Have a great day mam, and keep shopping always there for help , thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening mam,
I am really sorry about the inconvenience faced by you will make sure that this wont happen again , i apologize for the situation caused i will accept your return request and make sure that it happens today and try to keep a check on the other peice ,that you receive it as soon as possible within 3 days and sorry for all the situation ,try to forgive us and you are shopping with us quite random we dont want to loose our genuine customers. Have a great day , i hope it was helpful . Keep shopping .

| |