Subject: French Language Test - Manish Sachan
From: Manish Sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 07:42:20 -0500

| | Foreign Language Screening Test

Name | Manish Sachan    /  (91) 8787740028    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,
First of all I beg sorry for inconveniece that you faced.
I am making sure that your order will certainly delivered in next 24 hours and courier boy will apologize  from you for bad behavior through a call.
So don't very sir your order will deliver with in 24 hours. It promise to you from our side.
Regards
Baby shop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
Please don't worry.Your complaint is registered for the color issue.we will exchange the product as soon as possible.
Our support team also apologize you for their rude behavior through a call and I also begging pordon on behalf of our support team.
So you will get the product colour as you need.
We're always with you sir for serving good quality and deliver product in time that is mentioned in our website.
Thanks for mailing us.
Regards
Baby shop team.

| |