Subject: German Language Test - dharmesh kumar
From: dharmesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:25:04 -0500

| | Foreign Language Screening Test

Name | dharmesh kumar    /  (91) 8860974749    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- [email-masked]

From- [email-masked]

Hello mam

We are sorry for the inconvenience caused to you and we apologize for the rude behaviour of our staff. As I could see in my records that your order was late due to the technical glitch in our system. We have resolved that issue and we assure you that your order will reach to you on time.

Thanks and Regards

Dharmesh kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To- [email-masked]

[email-masked]

Hello sir

We are sorry for the trouble caused to you due to the behaviour of our staff. We offer you to resend the order to us and make a fresh order with the colour of your choice. We assure you that such things will not happen again in the future.

Thanks and Regards

Dharmesh kumar

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