Subject: Arabic Language Test - Thameemul Ansari
From: Thameemul Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:23:45 -0500

| | Foreign Language Screening Test

Name | Thameemul Ansari     /  (+91) 6384674114    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

First of all, we are sorry that you have not yet received your order & you have suffered a lot from shouting of our courier guy.

Please be informed that after I have looked into this matter deeply, I came to know that your order has stuck in the nearby hub due to the transportation problem in your area for last 2 days as there is transport companies are in strike with the government for some demand.

We will deliver your order as soon it get resolved. We will check with our courier guy who talked with you in a negative manner and will take this matter to his superior to investigate further.

Kindly try to understand the situation and we will not allow this to be happened in future.

Once again sorry for the delay and inconvenience caused. Thank you for understanding us.

Thank you for shopping with us.

Regards,
Thameem
Customer Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Kindly accept our apologies for the inconvenience caused.

As we understand that you have received the different color trouser than you ordered.

As you are aware that we have the 7 days return policy if the customer receives the product with defects or any other issues. Still you have the time to return and exchange, Kindly follow the methods which in our website for return and exchange.

Regarding your complaint on our supporting team, we will check with them about this issues. Kindly forgive them as it won't be happen to you and anyone in future. We will escalate this to our higher level manager for further.

As you're our valued customer, we are once again asking your apologies for the inconvenience caused and thanks for understanding.

We will start to send your order correctly once our courier person collects the old parcel from your side.

Thanks
Thameemul Ansari
Customer service executive
Babyshambles.com

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